VACANCY (POSITION) NUMBER: 3TBD10
STATE CLASSIFICATION: Program Manager II
RESPONSIBLE TO: Dean of TBDD
SALARY: $54,540 - $77,723
BAND: 08
WORK SCHEDULE: Full-time, Monday – Friday
JOB DATE: October 2010
OPENING DATE: July 23, 2010
DEADLINE: Close of business, Wednesday, September 22, 2010
JOB DESCRIPTION: This position is designed to function as the Director of Accounts and Quality for the Training and Business Development Division (TBDD). This individual is responsible and accountable for selling programs and services. Key responsibilities include: researching and discovering what the customer's needs and expectations are, identifying prospects and scheduling appointments, meeting and leveraging local and regional opportunities for the division and College, engaging prospects and customers personally, consulting with prospects and customers to determine wants, needs and values, building value for customers and establishing the TBDD's reputation that we can fulfill their needs and wants. Further, the individual establishes and maintains direct contact with existing and new customers. Serves in a consultative and advisory capacity to the Dean of TBDD. Seeks guidance from the Dean regarding unusual or non-recurring problems. Expected to perform independently and apply initiative, good judgment and strategic positioning in the execution of duties.
DUTIES AND RESPONSIBILITIES:
• Personnel management: perform supervisory functions related to hiring, supervising, evaluating and training functions for the Account Managers and Quality Curriculum Coordinator. Ensure Corporate Training proposals and contracts are priced to meet required net revenue.
• Account management and client relationship building: establish and build client relationships; open doors and make contact with current and prospective customers by establishing a value training partnership focused on employee skill and knowledge development. Ensure that training programs and products are supported by a training needs analysis conducted for the customers. All information and contract proposals support the mission of the College. Manage and monitor quality and resolve any problems or concerns addressed by the company.
• Responsible for the recruitment of adjunct instructors for needed contract area and training program areas. Oversee the recruitment, selection and developing of new adjunct instructors. Follow College policy and procedures. Ensure new instructors attend first-time Orientation and Train-the-Trainer. Manage the development, design and quality of the adjunct faculty mentoring and professional development programs.
• Manage the development of new training procedures resulting from job training analysis, job task analysis and new market information or emerging technologies and new jobs. Establish and implement appropriate training models for the new, niche regional market.
• Provide direct oversight of the divisional evaluations: instructor, student, contract customer, and customer service process and results. Uses the data. Ensures the review of programs and support program customization to meet corporate training needs and submit timely executive summaries of program and student and customer evaluation data and builds into the Annual Planning process.
• Analyze information supplied by the Operations Manager and conducts market research, environmental scans, focus groups of customers to recommend new events and community programs. Collaborates with other college individuals to leverage programs, courses and events.
• Develops a focused market/sales strategy for developing and presenting training products and human performance solutions. Responsible for generating the Divisional Revenue (income) goal and managing an operational budget to maintain and sustain divisional profitability. Ensure effective delivery of training programs and divisional events.
• Provide Apprenticeship program oversight by developing apprenticeship projects with new and existing businesses. Consult with business executives and present the advantages of registered apprenticeship. Interface with the State Board Regional Manager responsible for Apprenticeship programs. Manage apprenticeship program activities and timelines to ensure they meet the program plan. Responsible for budget coordination of all apprenticeship projects.
• Perform other duties as assigned by supervisor. Participate in College-wide activities and committees.
MINIMUM REQUIREMENTS: Bachelor’s degree and five (5) years relevant program experience required. Preferred requirements include: A Master’s Degree in business, management or related field as well as sales experience.
APPLICATION INSTRUCTIONS: A State of South Carolina Employment Application, resume and copies of college transcripts for all degrees earned should be mailed to Human Resources, Aiken Technical College, P. O. Drawer 696, Aiken, SC 29802. Please do not email or fax applications. Previously submitted applications will be considered. Incomplete packets will not be considered.
Aiken Technical College is an equal opportunity employer committed to having diversity throughout the College. Any requests for reasonable accommodation to apply for this position should be directed to Human Resources by calling 803-593-9954, ext. 1356, or writing to the above address. Requests for accommodations must be made by the above-stated deadline.
021244/AH50/0001