Below is a collection of tools, resources, and tips to help ATC employees prepare for a successful telecommuting experience.
Tips & Requirements for Telecommuting
Basic tips and requirements for working remotely.
Download Working Remotely Tips & Requirements
VPN Access
VPN access extends your remote computer to the ATC campus network as if you were working on campus. This will allow access to internal resources such as Colleague and file shares or your office desktop.
Download Connecting to ATC Remotely with VPN
Multi-Factor Authentication (MFA)
Multi-Factor Authentication (MFA), also known as Two-Factor or Two-Step verification, is a security system that verifies a user’s identity by requiring multiple credentials. Rather than only asking for a username and password, MFA requires an additional credential, such as a pin code from a user’s smartphone, approval from a mobile app installed on a user’s smartphone, or a phone call to a specified phone number. ATC employees/students attempting to access their Office 365 account (email, OneDrive, etc.) from off campus will be required to setup/authenticate using the new security feature.
Learn About Multi-Factor Authentication
Call Forwarding & Remote Voicemail Access
This allows you to forward your calls from your office phone to another number and to access your voicemail off campus. Call forwarding must be set up from the office phone.
Download Call Forwarding & Remote Voicemail Instructions
Blackboard Online Help for Instructors
Online Blackboard help resources for instructors. Please note that you will need to log in to access these resources.
Security Measures for Zoom
Blackboard Collaborate is the platform the College encourages instructors to use for online course meetings. Be sure to follow these best practice guidelines. We are aware that many instructors are using Zoom. Be aware that many security issues have been reported with Zoom, which is not supported by Aiken Technical College at this time. If you choose to use Zoom, please follow these guidelines:
- Do not make meetings or classrooms public. In Zoom, there are two options to make a meeting private: require a meeting password or use the waiting room feature and control the admittance of guests.
- Do not share a link to a teleconference or classroom on an unrestricted publicly available social media post. Provide the link directly to specific people.
- Manage screen sharing options. In Zoom, change screen sharing to “Host Only.” If screen sharing is needed by another individual (ex. Presentations), only provide that permission to the individual for that specific time period.
- Ensure users are using the updated version of remote access/meeting applications. A recent update to the Zoom software, for example, both removed vulnerabilities in the application and enhanced the software with additional security features.
Learn About Teleconference & Classroom Hijacking Risks
Get in Touch
If technical assistance is needed, please contact the technology help desk at (803) 508-7257 or support@atc.edu . You can also get in touch in person by visiting Room A-114. Office hours are:
Office hours:
Monday 8 a.m. - 4 p.m.
Tuesday 8 a.m. - 4 p.m.
Wednesday 8 a.m. - 4 p.m.
Thursday 8 a.m. - 4 p.m.
Friday 8 a.m. - 1 p.m.