Frequently Asked Questions

Instructions for setting up you’re MyATC Portal account:

Initial MyATC Account Setup & Recovery/ Password Reset

On the ATC website (www.atc.edu), click on Students/ Faculty & Staff at the top of the page as it applies to your status on campus.

Next, click on the MyATC Account Setup & Recovery  in the Information Systems Management box on the page.       

This open a new window:

If you are new to ATC, click on New User. If you already have an account, click on Existing User. This will redirect you to a page requesting user information. You will need your last name, date of birth, and your ATC College ID to verify your identity. Then you will be prompted to setup your password.

For further assistance, please contact ISM Help Desk at 803-508-7257 or support@atc.edu .

Log onto you’re MyATC Portal account to find the link to your ATC email account.


This will take you to your ATC Email account.

To reset your ATC email password, you will have to reset you’re MyATC Portal password. Resetting your MYATC Portal password will change your email password since the accounts are linked.

To reset your MyATC Portal password:

Initial MyATC Account Setup & Recovery/ Password Reset

On the ATC website (www.atc.edu), click on Students/ Faculty & Staff at the top of the page as it applies to your status on campus.

Next, click on the MyATC Account Setup & Recovery  in the Information Systems Management box on the page.       

This open a new window:

If you are new to ATC, click on New User. If you already have an account, click on Existing User. This will redirect you to a page requesting user information. You will need your last name, date of birth, and your ATC College ID to verify your identity. Then you will be prompted to setup your password.

For further assistance, please contact ISM Help Desk at 803-508-7257 or support@atc.edu .

Send automatic replies in Outlook.com:

Use automatic replies to tell people you won't be responding right away to their email messages. Automatic replies are sent once to each sender.

Turn on or modify automatic replies:

  1. At the top of the page, select Settings> View all Outlook settings > Automatic replies.
  2. To turn on automatic replies, select the Turn on automatic replies toggle.
  3. Select the Send replies only during a time period check box, and then enter a start and end time.

If you don't set a time period, your automatic reply remains on until you turn it off by selecting the Automatic replies on toggle.

4. Select the check box for any of the following options that you're interested in:

  • Block my calendar for this period
  • Automatically decline new invitations for events that occur during this period
  • Decline and cancel my meetings during this period

5. In the box, type a message to send to people during the time you're away.

To only send replies to your contacts, select the Send replies only to contacts check box.

Select Save.

      6. To turn off automatic replies, return to the Automatic replies page and select the Automatic replies on toggle.

Create and add a signature to messages:

In Outlook, you can create one or more personalized signatures for your email messages. Your signature can include text, images, your electronic business card, a logo, or even an image of your handwritten signature. You can set up Outlook so that signatures are automatically added to all outgoing messages or create your signature and add it to messages on a case-by-case basis.

Create your signature and choose when Outlook adds a signature to your messages:

Important: If you have a Microsoft 365 account, and you use Outlook and Outlook on the web or Outlook on the web for business, you need to create a signature in both products. To create and use email signatures in Outlook on the web, see Create and add an email signature in Outlook.com or Outlook on the web.

If you want to see how it's done, go directly to the video below.

Open a new email message.

On the Message menu, select Signature > Signatures.

Depending on the size of your Outlook window and whether you're composing a new email message or a reply or forward, the Message menu and the Signature button might be in two different locations.


Select Signature from the Message menu.

Select Signature with a reply or forward in the reading pane.

Under Select signature to edit, choose New, and in the New Signature dialog box, type a name for the signature.

Under Edit signature, compose your signature. You can change fonts, font colors, and sizes, as well as text alignment. If you want to create a more robust signature with bullets, tables, or borders, use Word to format your text, then copy and paste the signature into the Edit signature box. You can also use one of our pre-designed templates for your signature. Download the templates in Word, customize them with your personal information, and then copy and paste them into the Edit signature box.

Type a new signature to use in your email

Notes:

You can add links and images to your email signature, change fonts and colors, and justify the text using the mini formatting bar under Edit signature.

You can also add social media icons and links in your signature or customize one of our pre-designed temlates. For more information, see Create a signature from a template.

To add images to your signature, see Add a logo or image to your signature.

Under Choose default signature, set the following options for your signature:

In the E-mail account drop-down box, choose an email account to associate with the signature. You can have different signatures for each email account.

If you want your signature added to all new messages by default, in the New messages drop-down box, select one of your signatures. If you don't want to automatically add a signature to new messages, choose (none). This doesn't add a signature to any messages you reply to or forward.

If you want your signature to appear in the messages you reply to and forward, in the Replies/forwards drop-down, select one of your signatures. Otherwise, accept the default option of (none).

Type a new signature to use in your email

Choose OK to save your new signature and return to your message. Outlook doesn't add your new signature to the message you opened in Step 1, even if you chose to apply the signature to all new messages. You'll have to add the signature manually to this one message. All future messages will have the signature added automatically. To add the signature manually, select Signature from the Message menu and then pick the signature you just created.

 

Add a logo or image to your signature

If you have a company logo or an image to add to your signature, use the following steps.

Open a new message and then select Signature > Signatures.

In the Select signature to edit box, choose the signature you want to add a logo or image to.

Select the Image icon Insert an image from your device icon , locate your image file, and select Insert.

To resize your image, right-click the image, then choose Picture. Select the Size tab and use the options to resize your image. To keep the image proportions, make sure to keep the Lock aspect ratio checkbox checked.

When you're done, select OK, then select OK again to save the changes to your signature.

 

Insert a signature manually:

If you don't choose to insert a signature for all new messages or replies and forwards, you can still insert a signature manually.

In your email message, on the Message tab, select Signature.

Choose your signature from the fly-out menu that appears. If you have more than one signature, you can select any of the signatures you've created.

Using Internet Explorer

1. Open Internet Explorer and click on the Tools button.

2. Click on "Internet options".

3. Open Privacy Tab

4. Click Turn on Pop-up Blocker to disable the functionality. Make sure the box is not marked with a check mark.

5. Click ok

If you want to choose which websites to allow and keep the blocker functionality, click "Pop-up Blocker Settings" instead. Type in a list of websites you don't want Internet Explorer to automatically block.

 

Using Chrome

1. Open Google Chrome, click menu on the toolbar.

2. Choose "Settings."

3. Find "Privacy and security" on the left side of the page and click it.

4. Select “Site Settings," click on "Pop-ups and redirects."

5. Next to Blocked (recommended), toggle to “Allowed”

6, Close window.

If you want to choose which websites to allow and keep the blocker functionality, under the Pop-ups and redirects section, under “Allow” select “Add”. Then, type in a list of websites you don't want Chrome to automatically block.

 

Using Mozilla

1. Open the Firefox menu after opening the browser.

2. Select "Content Blocking."

3. Scroll down to “Block pop-up windows,” uncheck box.

4. Close window.

If you want to choose which websites to allow and keep the blocker functionality, to the right, choose "Manage Exceptions" instead. Type in a list of websites you don't want Firefox to automatically block.

Students

Access your Blackboard classes via the MyATC portal.
(Blackboard course links appear on the right side of the screen)

You can also access Blackboard directly at: blackboard.atc.edu

Your Blackboard username and password is the same as your MyATC portal username and password.

You logged into Blackboard, but you can’t see your class:

All Blackboard courses open on the FIRST day of class in the BlackBoard "My Courses" area. You will not see your online classes before the first day of the term. If you added the course on or after the first day of the term, you may experience a 24-hour delay in gaining access to Blackboard. If you still cannot access Blackboard after the 24-hour delay period (a full M-F workday), email support@atc.edu. In your message be sure to include your name as it appears in the college records and student ID, your course and section number (e.g., HIS-101-167) and a telephone number.

Where to get help:

For help with Blackboard, please contact the ISM HelpDesk by calling 803-508-7257, emailing support@atc.edu, or visiting room 219 from 8:00 a.m.-4:00 p.m. Monday - Thursday and 8:00 a.m.-1:00 p.m. on Friday. For questions regarding assignments, due dates, or other course-related questions, contact your instructor. Additional Online Learning tips can be found  Online Learning Blackboard Help page.

Before you go online to register be sure you have:

  • A valid ATC e-mail address
  • MyATC Portal Login Name and Password
  • The MyMathLab course name from your instructor
  • A student access code, which should have come packaged with your textbook/bookstore
    Sample: MMLST-TAROK-THOLE-PICON-SHRIK-PRAWN

Instructions

How to log into MyMathlab and Open Your Course:

This site contains general information about the course and your instructor in the Course Info and Instructor Info areas.

The majority of your course activities will take place using an online system called MyMathLab. MyMathLab contains many resources such as an electronic textbook, presentations, videos, and exercises.  Your instructor will use MyMathLab to post announcements, assign work, give exams, and interact with you.

Click on the MyMathLab link on the side bar on the left side of the page.

Then click on the 2nd BLUE PEARSON button that says, MyMathLab with Pearson e-text Course Home

Then you will be prompted for an Access Code if you are a new student.

If you took the previous math course last semester, you will not need a code, and will be placed directly in your course.

To use MyMathLab you will need to purchase an Access Code. When you access your MyMathLab site for the first time you will be prompted with 3 enrollment options to gain access:

Access Code (If you have already purchased an access code, you will need to input it.)

Buy Now (You may buy an access code using a credit card.)

Pay Later (If you have not yet purchased an access code, you can choose "Pay Later" to gain temporary 14 day access to your course.)

Google Chrome and Firefox are the recommended Web browsers for both MyMathLab and Blackboard. Visit the System Requirements site to check that your browser is set up properly to work with MyMathLab and download Chrome or Firefox as need

**If you do not have a Student Access Code, you can select the Buy Now option. Click the Buy button and submit your credit card information.

 

Confirmation & Summary Page

Now that you have registered your Access Code, a confirmation page informs you of the site(s) you have access to and that you will be receiving a confirmation e-mail.

To log in now and begin using your course:

  • Confirm that your Access Code has been registered, click Return to Course.
  • You are automatically logged in and will see the MyMathLab area that you originally selected, whether Homework, Study Plan etc.

Faculty & Staff

Go to helpdesk.atc.edu and login using your ATC credentials.

You will then be directed to the request page.

Here you can search ‘Popular Solutions’ before you move forward with submitting a request ticket, if a solution to your particular situation is not present in the “Popular Solutions” section you can choose to either “I am facing an issue”, “I need a new Service”, or “I am looking for a Solution” depending on your need.

 

If you select “I am looking for a Solution”, you will be directed here:

A list of categories from which you may choose can be found on the left of the page. Once you have selected the category that best addresses the problem you are having, you are taken to a list of past issues along with details of how these issues were resolved for you to review. If one of these solutions does not help with your issue, please return to the main helpdesk page and select one of the other options offered.

 

 

If you select “I am facing an issue” or “I need a new Service”, you will be directed here:

On this page, you can either type in a search phrase for your issue or you can select one of the ‘Service Categories' listed on the left of the page. Once you select a category or implemented a search, you will then be given a list of templates that you may choose from. After selecting a template, please fill in any missing information, providing very detailed statements and/or images of the problem you are experiencing.

Include all request details in your incident report so that we are best able to assist you. Be sure to capture any issues you may be experiencing in the “Description” field. You also have the option to add an attachment to your request.

Finally, to submit your ticket, click “Add request”. Please note you also have the options to “Reset” the request form or “Cancel” your ticket request. New requests can be generated by emailing helpdesk@atc.edu with the problem summary in the subject line and detail in the body as well.

 

Below are some helpful tips for utilizing the Help Desk:

Please note if you are unaware of the particular category of your request utilize the “General Request” category under the most appropriate “Service Categories” option that fits your issue. Please be sure to include all request details in your incident report so that we can best assist you.

To check on the status of your ticket simply click on “Requests” and you will be able to access helpful information like which technician the ticket is assigned to and if your ticket is still open or has been closed. You also have the option to “Reply” to your request adding additional information to an open ticket. You can do this by clicking “Request” then clicking the ‘Subject” field and then clicking “Reply”.

Before submitting requests please utilize the “Solutions” tab for common solutions to general problems.

Remember, new requests can be generated by emailing helpdesk@atc.edu with the problem summary in the subject line and detail in the body.

 

 

Question 2) Where do I find Support for Blackboard & Related Tools?

  • ISM will ensure that students can log into Blackboard and access their courses.
  • Blackboard strongly recommends Firefox as the most compatible browser (especially when taking tests), with Chrome a good second. For more information on compatible browsers see the Bb Browser Support page
  • Students have several sources of information for learning how to work within Blackboard: o Every course contains a “Student Support” area linked from the main menu. The “Technology Help” folder contains links to how-to videos
  • On the main Bb log in screen, from the Global Navigation menu (in the upper right corner), click on the question mark to go to online help for students OR access help directly
  • At the beginning of each semester all students are enrolled in the Blackboard site: “Online Learning Success Orientation".
  • If the student reports an issue that is related to course site operation; e.g. a tool not functioning properly, a test not showing up, etc… this needs to be reported to his/her instructor. The instructor will work with TTC as needed to correct the issue.

 

Related tools include (student support is typically provided by the vendors)

Pearson

MyMathLab in Blackboard

Click on the MyMathLab link on the side bar on the left side of the page.

Then click on the 2nd GREEN PEARSON button that says, MyMathLab with Pearson e-text Course Home

Then you will be prompted for an Access Code if you are a new student.

If you took the previous math course last semester, you will not need a code and will be placed directly in your course.

To use MyMathLab you will need to purchase an Access Code. When you access your MyMathLab site for the first time you will be prompted with 3 enrollment options to gain access:

  • Access Code
  • Buy Now
  • Pay Later

If you have not yet purchased an access code, you can choose "Pay Later" to gain temporary 14 day access to your course.

Google Chrome and Firefox are the recommended Web browsers for both MyMathLab and Blackboard. Visit the System Requirements site to check that your browser is set up properly to work with MyMathLab and download Chrome or Firefox as need

Cengage

(course materials, activities, grade books for several subjects including College Skills, Reading/Writing/Reasoning, etc…)

These tools may be “linked from” Blackboard using building block or regular Web link. If so, students typically sign into Cengage (Aplia/MindLinks) using a separate account. After initial sign in, students may be able to click on the link from within Blackboard and go to Cengage site without logging in a 2nd time.

If students need help accessing these tools, they should contact Cengage support,

 YuJa

(video creation for class sessions, lectures, demos)
 YuJa videos are linked in Blackboard using LTI Integration. Students will be able to watch videos within Blackboard or be able to access them through a link to YuJa. A second log in is not required.

To view videos, the only system specification are certain browser requirements (pop up blockers need to be disabled if accessing outside of Blackboard).

 

Send the "certain browser requirements" link to https://help.yuja.com/knowledgebase/minimum-requirements-for-watching-a-live-stream/

 

TurnItIn

(originality checking & plagiarism detection – accessed via individual Blackboard course sites)
If a student reports an error message when attempting to turn in an assignment, please send message number to TTC. TTC will contact the company regarding the issue.

If students need help with using these tools, they should contact TurnItIn support.

Student doesn’t see his/her course in Blackboard

Possible Cause(s)
Student registration information has not yet passed from Colleague to Blackboard. Instructor has not yet made the course site available.

Action to Take
Confirm that student is registered for the course via Colleague. If so, info will pass into Bb on a regular basis. Use Bb admin interface to determine whether or not course is available. If not, instruct student to contact his/her instructor.

 

Student “kicked-out” of test and can’t re-take or student is unable to submit an assignment (locked out of it)

Possible Cause(s)
An Internet glitch or user error may have caused accidental submission of incomplete test/assignment and because of assignment settings a student cannot re-take/submit. This may happen with Bb and other tools that manage test/assignments such as Pearson or Cengage products.

Action to Take
The student needs to talk with her/his instructor about re-setting the test/assignment.

 

Student unable to view a YuJa video within Bb.

Possible Cause(s)
Browser not compatible, pop up blocker on.

Action to Take
The student needs to check the browser to make sure it is supported and ensure that the pop-up blocker is turned off (Recommended Browsers). Then he/she will need to click on YuJa link again.

(Log into www.office365.com with your username@atc.edu & MyATC Portal password)

Create contact lists

A contact list is a collection of email addresses, and is useful for sending email to a group of people. Contact lists are sometimes referred to as distribution lists.

For example, create a contact list named My book club and add all the members of your book club to it. When you want to send an email message to everyone in the club, just add My book club in the To line of the email.

Create a contact list

Note: By default, contact lists are created in the default Contacts folder, and you can also see them under All contact lists. If you want to save the contact list in a different folder, select the folder before you select New contact list.

On the People page, on the toolbar, select the arrow next to New contact and then select New contact list.

Enter a name for the list, and then add names or email addresses.

Select Create.

Tip: If you want to group contacts for other reasons than sending email, you can create a folder instead. Then add contacts to the folder.

Add more people to a contact list

On the People page, select All contact lists in the left pane.

Select the contact list, and then select Edit.

Enter names or email addresses.

Select Save.

Remove email addresses from a contact list

On the People page, select All contact lists in the left pane.

Select the contact list, and then select Edit.

Select the x for the name or email address you want to remove.

Select Save.

Find contact lists

On the People page, select All contact lists in the left pane, or search for the contact list name.

 

Editing a contact or contact list

In Outlook on the web, select the People icon at the bottom of the navigation pane.

Select the contact or contact list that you want to edit, and select Edit.

Note: If you don't see an Edit button, the contact might be from Skype for Business or a connected social network account. To edit the contact, open Skype for Business or use a web browser to open your social network account where the contact is located.

Make the changes that you want.

Select Save.

 

Working with contact folders

  • To create a contact folder, right-click or press and hold My Contacts in the left pane, and then select New folder.
  • To rename or delete any contact folder that you created, right-click the folder and then select Rename or Delete.
  • To move any contact folder that you created to a location named Other contacts so that the folder is still visible but out of the way, right-click the folder and then select Move to "Other contacts". You'll see the folder appear under Other contacts.

To move a folder from Other contacts back to the main list of your folders under My Contacts, right-click the folder and then select Move to "My contacts".

 

Viewing your contacts and contact lists

On the Outlook People page, when you select an item in the left pane, the middle pane displays contacts that are in that item, as follows:

  • When you select My Contacts, the middle pane displays all of your contacts and contact lists.
  • When you select a particular contact folder, the middle pane displays only contacts and contact lists that are in that folder.

 Delete a contact or contact list

Caution: You can't restore a contact or contact list deleted in Outlook on the web.

Select the contact or contact list you want to delete, and select Delete.

Note: If you don't see a Delete button, the contact might be from Skype for Business or a connected social network account. To delete the contact, open Skype for Business or use a web browser to open your social network account where the contact is located.

Select Delete to confirm.

 

Using the filter menu to narrow and sort the contact display

At the top right of the middle pane, there's a drop-down menu that you can use to narrow and sort the contacts and contact lists that are displayed there. The name of the menu describes the sort order that's currently being used. The default menu name is By first name, because that's the default sort order.

When you select the menu to open it, you'll see that it contains the following three sections:

  • The Display section, where you can choose People if you want to view only the contacts that are people, or choose Lists to view only the contacts that are contact lists.
  • The Display Order section, where you can choose First last or Last first to control the way each name is displayed.
  • The Sort Order section, where you can choose from options such as Last name, Company, and Work city. The sort order that's being used determines the name of the menu. For example, if the current menu name is By first name and you change the sort order by selecting Last name, the menu name changes to By last name.

SCDIS-200 Information Security and Privacy Standards require all state agencies to employ encription mechanisms to protect the confidentiality of information stored on digital media during transport outside of controlled areas.

Users will be asked to encrypt any USB devices connected to their computer.

  • If skipped, the devices will open as read only
  • Encryption will not delete any files already on the device
  • Users can create their own password that must meet minimum requirements. All passwords should contain 8-16 characters, should not include common words or names, and should combine uppercase and lowercase letters, as well as numbers.

To enable BitLocker encryption on a USB flash drive, do the following:

Insert the USB flash drive, click Start, and then click Computer.

Right-click the USB flash drive, click Start, and then click Computer.

On the Choose How You Want to Unlock This Drive page, choose one or more for the following options, and then click Next:

  • Use A Password to unlock This Drive - Select this option if you want the user to be prompted for a password to unlock the drive. Passwords allow a drive to be unlocked in any location and to be shared with other people.
  • Use My Smart Card to Unlock the Drive - Select this option if you want the user to use a smart card and enter the smart card PIN to unlock the drive. Because this feature requires a smart card reader, it is normally used to unlock a drive in the workplace and not for drives that might be used outside the workplace.

On the How Do You Want to Store Your Recovery Key page, click Save the Recovery Key to a File.

In the Save BitLocker Recovery Key as dialog box, choose a save location, and then click Save.

On the Are You Ready to Encrypt This Drive page, click Start Encrypting. Do not remove the USB flash drive until the encryption process is compete. How long the encryption process takes depends on the size of the drive and other factors.

Once your device is encrypted:

Insert your encrypted flash drive/device into a USB port on your computer and wait for Windows to recognize it. A pop-up window will automatically appear on the right corner of the screen telling you that the drive is Bitlocker protected. Click or tap on the pop-up to go to the next step. Then you will be asked to enter your password.

Log in to your PC with your ATC username and password

Click the start menu

Then click Computer

All network drives that your supervisor has requested for you to have access will appear under Network Location

If your supervisor has requested that you have access to a network drive and it is not visible under "Network Location" then your supervisor should visit the ISM homepage located in the portal to create a work order ticket to ISM

 

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Office Hours
Monday 8 a.m. 4 p.m.
Tuesday 8 a.m. 4 p.m.
Wednesday 8 a.m. 4 p.m.
Thursday 8 a.m. 4 p.m.
Friday 8 a.m. 1 p.m.